Estimate hit rate
Runs whose final charge landed inside the range shown before sending ÷ runs shown a range. Weekly.
In my runs: 2 of 12, or 11 of 12 with the range 20% wider. Bar: 80%.
An outside study of Perplexity Computer by Abhinav Gupta
Prototype · independent, not made by or with Perplexity
A receipt for every Computer run: the cost before you send, an honest count while it runs, numbers checked by code after.
By Abhinav Gupta, product manager (six years), MS Product Management at Carnegie Mellon. 27 runs on my own account, Oct 2 to Oct 8, 2026.
Problem
202 paying users ran out of creditsbecause you don’t get an estimate it’s hard for budgeting.
2 of 5 stars, App Store review, app v26.31.0
Solution
Categorize my September bank export, total each category, flag duplicates and refunds, price-check my top 3 subscriptions, one-page report.
Where it runsYour Mac · 3Cloud · 1Search · 1
Why a range: one prompt of mine cost 12.14 to 21.96 credits on the same setting.
private file stays on the device
private rows, local model. Check: Every row gets one category.
arithmetic on private rows. Check: Totals are checked against the file.
needs live prices
no private values needed
The plan is the prototype's own. Perplexity shows one total per run, so the range is for the whole run, not per step.
Metrics
Estimate hit rate
Runs whose final charge landed inside the range shown before sending ÷ runs shown a range. Weekly.
In my runs: 2 of 12, or 11 of 12 with the range 20% wider. Bar: 80%.
The bars are my proposals. I don't have Perplexity's data, so each resets after a baseline week.
Trade-offs
Overone number people can hold you to
Costwide ranges help less (49% median in my runs)
Overhiding the count until it settles
Costpeople still see a number that will change
Overasking the model to grade itself
Costonly works when there's a file to check against
Research
12.14 to 21.96credits for one prompt
The same prompt on the same setting cost 12.14 to 21.96 credits across 3 runs. Nothing on my screen said which price I would get.
Limit. 3 runs of one prompt. A count, not a rate.
23 of 25readings below the final charge
When the run said Finished, the meter was below the final charge in 23 of 25 readings.
Limit. The meter does catch up later.
3 of 8Hybrid runs ran on the Mac
Hybrid is meant to run private steps on your Mac. With it on, the local model ran in 3 of 8 runs. In 3 of those 3, the result was wrong or incomplete.
Limit. One Mac, one local model.
This is not the largest complaint. Free question limits and upgrade prompts (507) and Wrong or invented answers (444) are bigger. Run Receipt is aimed at paying Computer users.
“because you don’t get an estimate it’s hard for budgeting.”
“It uses up credits fast with no way to stop prompts after they start”
From 14,791 Google Play and App Store reviews, Jul 11, 2026 to Oct 8, 2026. 5,115 say something specific. 1,059 are complaints and requests about credits, limits, pricing or billing. Public reviews, not interviews. Labels come from an LLM, checked against 120 hand-labelled reviews: 117 matched. A keyword search of these reviews found none about the credit meter reading low. That finding comes from my own runs.
| Metric | How it is counted | In my runs | Starting bar | The decision it controls |
|---|---|---|---|---|
| Estimate hit rate | Runs whose final charge landed inside the range shown before sending, divided by runs that showed a range. Weekly, tasks with past runs. | 2 of 12A range built from the other runs of the same prompt held the next run. Widened by 20% at each end: 11 of 12. | 80%of runs inside the range. | Below the bar, the range cannot be trusted yet. Widen it or hold the rollout. |
| Range width | High end minus low end, divided by the low end. Median across tasks, weekly. It keeps the hit rate honest: a very wide range always hits. | 49%Median with the 20% widening. Without it, 7%. The widest single prompt was 81%. | under 50%median width. | Above the bar, the range is too wide to budget with. Collect more past runs before showing it. |
| Meter gap at Finished | Final charge minus the credits shown at Finished, divided by the final charge. Median per run, weekly. | 18%Median of 25 readings. 23 of them read low. | under 2%median gap. | The provisional mark stays until the gap is under the bar. |
| Repair take-up | Runs where the user took the offered repair, divided by runs where a check failed. Weekly, file tasks. | No baselineOnly I have used the prototype. In my runs the local model ran 3 times and 3 came back wrong or incomplete. | Set after a baseline week | If few take it, the repair is priced or placed wrong. |
| Guardrail: runs sent | Runs sent, divided by prompts where a cost range was shown. Weekly, against the week before. | No baselineThe prototype replays recorded runs, so nobody chose whether to send. | 5%lower at most. | A bigger drop means the range is stopping runs people would have valued. Change how it is shown. |
Per run, the money is small. At $0.01 a credit:
So the case is not cents saved per run. It is whether paying users who cannot predict their credits stay subscribed.
Lever 1
Paying users who run out of credits without warning. Perplexity would plug in: paying Computer users, the share who hit a credit surprise, and how many of those cancel.
Lever 2
Refund and credit disputes that start with a charge higher than the screen showed. Perplexity would plug in: contacts tagged credits or billing, and the cost of one.
Lever 3
A user who can budget may buy more credits. A user who sees the price may send fewer runs. The guardrail metric above is there to tell which.
Break-even. One retained subscriber-month is worth $20 on Pro and $200 on Max. Every $10,000 of build and running cost is paid back by 500 retained Pro months or 50 retained Max months.
I cannot size this. Subscriber counts, churn and credit revenue are inside Perplexity, and I will not guess them. The public signal is a count, not a rate: 202 store reviews in the window above are from paying users who ran out of credits, 159 of them at 1 or 2 stars. Plan prices are list prices from third-party pricing guides, not Perplexity's own plans page, checked Oct 9, 2026.
Every table, chart and screenshotHow my own router splits the work